DDS Wireless

Overview

DDS customers have access to our easy-to-use tools and services, including on-demand resources, troubleshooting help, training, consulting and our knowledge base.

 

Customer Support Portal

Access all the information and support you need to ensure you’re optimizing your fleet management solutions.

Knowledge Base

Learn more about DDS fleet management solutions, with detailed training videos and product documentation.

Case Management Tool

Post and manage your cases and enhancement requests, to receive immediate responses and implementation.

DDS Technical Response Center

The DDS Technical Response Center is available 24/7 to provide worldwide support for our fleet management solutions. Powered by Salesforce service cloud management, you can use our portal to create and update incident tickets and access release notes, training videos, articles and other useful information.

“The DDS support organization is super friendly to work with. Whenever I have issues they always go above and beyond the call of duty to help me out.”

Massive paratransit organization

Additional Services

The world of transportation is changing rapidly and DDS is committed to evolving with our customers. In order to fulfill this promise, we provide you with more than just support. Through collaborative discussion and consulting we help our customers succeed in an ever-changing market.

In addition to our SaaS offering, we provide these services:

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Consulting

We help you determine your goals, address any pain points you’d like to resolve and discuss the future of your market in order to develop a customized plan to achieve these objectives.

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Implementation

Our professional services organization can address customization and integration requests and adjust paths as the market changes.

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Onboarding

We will take you through a step-by-step onboarding process to ensure a successful launch and implementation of any complex processes—so you can succeed for the long haul.

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Training

We have developed a number of training systems to ensure your success, including on-site and remote training and an online training and support center with videos and courses to take at your convenience.


 

Support

North America Taxi

Emergency

1-888-821-9321

Non-Emergency

Log support case using Support Portal: dds.force.com

Phone Support

1-888-821-9321

 

North America Transit

Emergency

N/A

Non-Emergency

Log support case using Support Portal: dds.force.com

Phone Support

+1 (888) 921-6695 Ext. 4 worldwide
+1 (425) 821-8454 Ext. 4 local

EMEA Taxi & Transit

Emergency

N/A

Non-Emergency

Log support case using Support Portal: dds.force.com

Phone Support

Daytime Support: +44 (0) 1954 780888

Ready to optimize your transportation organization?

400 million trips are booked and managed annually through DDS Solutions.