Passenger Solutions
State-of-the-art self-serve solutions for your Passengers
Customers are increasingly interested in modern self-service tools as the source of immediate answers and to satisfy needs. If they need to get somewhere, they expect a real-time map. If they are collaborating, they expect their counterparts to see the same information. Consumers expect easy-to-use tools to facilitate daily tasks, regardless of the setting.
DDS Wireless and StrataGen are committed to streamlining your passengers’ experiences through Mobile Apps and Web-based solutions. We understand:
- Passenger Expectations are increasing
- Disruptors have changed the way we view transportation
- Everyone expects more out of their self-service tools
- Real-time data is readily available in most if not all other parts of a passenger’s life
- Embedded maps are a must (driver, passenger and dispatch must see the same thing in real-time)
- 100% uptime is the baseline
Taxi
Branded Passenger App
Passengers expect the same level of service from taxi apps that they get from disruptor’s apps:
- Modern usability
- Taxi locations on map & ETA
- In-app payment from all major credit cards
- Driver rating and experience
- Quickest pick-up
- View trip history, automatic email receipts, & the option to resend receipts
We enable our Taxi customers customize the passenger apps with their logo and colours further increasing customer engagement with your brand.
Web Booker
Enable your passengers and account customers to book trips from the web
- Modern usability
- Taxi locations on map & ETA
- Quickest pick-up
- Embed in your website for regular passengers
- Enable self-service for your accounts with a secure webpage
IVR
Automate your inbound calls with state-of-the-art IVR solution with natural language processing capability
- Enables passengers to easily book, update and cancel trips on the phone
- No need to put customers on hold during busy hours
- Provides real-time update to passengers calling with an upcoming booking
- Enhanced experience for repeat customers using data from previous bookings
- Fully integrated to ensure quickest cab dispatch
Notifications
SMS and Callouts to passengers notifying them of bookings, vehicle arrival
Transit
Rider App
Transit passengers expect the same level of service from an agency app as they would from any other consumer app:
- Improving passenger experience
- Modern usability
- Track & manage existing and future trips
- Fully configurable
- based on eligibility
- Rules defined by admin in backend
- Track, Update and/or cancel existing trips
Notifications
Callouts to passengers notifying them of bookings, vehicle arrival
School Transport
Parent App
Parents want to know the status of their children’s school bus in real time via an easy-to-use app. DDS Parent App offers:
- Secure App: Only authorized parents get access to the see information about their children’s school bus
- Enables Parents to view school bus route and track its live status
- Real time notifications of bus arrival, departure, and if there are any delays
- Enables parents to notify operator if they want to cancel any future pickups
- Modern and Easy to use