“Through our partnership with DDS, our productivity has seen a dramatic 30% increase while call handling time decreased by the same amount. In addition, service denials dropped from 4.8% to 0%.”
Paratransit & Demand Response
Comprehensive paratransit demand response software built for the world’s most demanding transit operations
DDS is the premier provider of leading edge enterprise and cloud-based software solutions managing the complex and dynamic operating conditions of demand response transportation. Our solutions combine our industry leading scheduling and planning engines with dispatch, booking, rider management and mobile applications, in support of the following operation types:
Disability paratransit operators
Satisfy the personal needs of each rider
Non-emergency medical transportation
Maximize profitability while minimizing resource demands
Minimize costs while optimizing operational efficiency
Third-party dedicated service providers
Streamline overall transit operations with a flexible, modular system
Brokered taxi operators
Expand business opportunities and enable ridesharing capability
Home-to-school transport operators
Address mainstream and paratransit dispatch needs with agility
We understand the complex and dynamic nature of paratransit software and we’ve helped operations of all sizes minimize their costs, improve performance and efficiency and raise rider satisfaction.
Provide your riders greater convenience, the shortest possible routes and consistent on-time performance. Great service and consistency leads to high customer satisfaction.
Produce optimal routes and schedules using the industry’s leading planning module. Achieve improved on-time performance, fewer rider complaints and reduced no-shows, deadhead and wait times.
Easily search routes to adjust slack times, manage waitlisted trips and direct operations with streamlined workflows. Also maintain real-time communication with drivers through integration with in-vehicle MDC’s and tablets.
Support all back office activities to keep your operation in compliance and generate comprehensive reports. An open database provides full user access to data and supports 3rd-party business intelligence and reporting tools.