DDS Wireless

DDS is the premier provider of leading edge enterprise and cloud-based software solutions managing the complex and dynamic operating conditions of demand response transportation. Our solutions combine our industry leading scheduling and planning engines with dispatch, booking, rider management and mobile applications, in support of the following operation types:

 

Disability paratransit operators

Satisfy the personal needs of each rider

Non-emergency medical transportation

Maximize profitability while minimizing resource demands

Direct-operated fleets

Minimize costs while optimizing operational efficiency

Third-party dedicated service providers

Streamline overall transit operations with a flexible, modular system

Brokered taxi operators

Expand business opportunities and enable ridesharing capability

Home-to-school transport operators

Address mainstream and paratransit dispatch needs with agility

“Through our partnership with DDS, our productivity has seen a dramatic 30% increase while call handling time decreased by the same amount. In addition, service denials dropped from 4.8% to 0%.”

New York City Transit

WHY DDS?

We understand the complex and dynamic nature of paratransit software and we’ve helped operations of all sizes minimize their costs, improve performance and efficiency and raise rider satisfaction.

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The Passenger

Provide your riders greater convenience, the shortest possible routes and consistent on-time performance. Great service and consistency leads to high customer satisfaction.

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The Planner

Produce optimal routes and schedules using the industry’s leading planning module. Achieve improved on-time performance, fewer rider complaints and reduced no-shows, deadhead and wait times.

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The Dispatcher

Easily search routes to adjust slack times, manage waitlisted trips and direct operations with streamlined workflows. Also maintain real-time communication with drivers through integration with in-vehicle MDC’s and tablets.

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The Administrator

Support all back office activities to keep your operation in compliance and generate comprehensive reports. An open database provides full user access to data and supports 3rd-party business intelligence and reporting tools.

Ready to optimize your transportation organization?

400 million trips are booked and managed annually through DDS Solutions