“Through our partnership with DDS, our productivity has seen a dramatic 30% increase while call handling time decreased by the same amount. In addition, service denials dropped from 4.8% to 0%.”
ADEPT IQ Launches
Change is forcing disruption and putting pressure on everyone in the transportation industry - Take Advantage of Change
Transit agencies struggle with managing the cost of providing required service to a growing number of passengers. Funding is not keeping pace with ridership, transit agencies need ways to reduce costs while maintaining mandated service levels. A transit agency’s challenges break down into three categories:
- Lower operational costs
- Ensure compliance
- Increase service quality and service performance
Additionally, changes in the transportation industry are causing transit agencies to rethink their current service offerings, including the following:
- TNCs (Uber, Lyft) are setting the expectation that paratransit costs should go down.
- Passengers expect more from the service they receive, including self-service tools and on-demand (immediate) trip booking.
DDS has positioned itself to enable agencies to take advantage of change.
The ADEPT IQ product supports that mission by offering agencies a way to lower operational cost while meeting regulatory compliance and improving passenger experience.
- 25% of Productivity loss on the day of service – More effective day of service execution
- Deregulation challenges need to be met head on – Build out a leveraged business model
- Passengers are demanding better service – Increase number of self-service tools
- Budgets are stagnant – Streamline Human resources and IT Infrastructure
More effective day of service execution
Same Day - Today
Continuous Optimization focuses on real-time management of day-of-service performance.
- Using real-time traffic, national weather service, and department of transportation feeds to identify street-level service disruptions
- Calculating the impact of schedule changes and identifying the best response
- Using different service provider, available capacity, and contract information to determine best response
- Dispatching change response either automatically or by allowing dispatcher to commit
Tomorrow
Scheduling uses historic & predictive performance data to optimized routes in record time.
- Adapting agency-specific strategies that prioritize business objectives such as ride-sharing, minimal slack time, or reduced ride time
- Looking for patterns such as group trips, common picks and drops
- Combining expected traffic information from Google Maps with historical performance data of each vehicle and service provider
- Taking into account logical pickup/drop-off order and travel direction to prevent backtracking
- Optimizing different service provider and contract information to build lowest-cost routes
Long Term
Capacity Planning looks at trends & patterns to recommend contract & capacity optimization.
- Evaluating current contracts to determine availability, vehicle type and capacity
- Suggesting which vehicles to use and when to open routes
- Using historical data and trends to determine most likely demand
- Enabling more effective immediate, near-term, and long-term capacity planning
Streamline Human Resources & IT Infrastructure
Infrastructure
Reduce total cost of ownership while improving availability, scalability, and security with an Amazon Cloud deployment
- Widespread availability with geographical redundancy
- Superior security with GovCloud
- True leveraged network of partners
- Easier upgrades and monitoring
RESTful API’s and Integration
Modules are designed to work together as one system or they can be integrated through well-defined interfaces with other systems
- ADEPT IQ: modular & restful API to integrate with anything
- Easily integrates with MaaS Global, Siemens, FluildTime, and others to easily incorporate next-generation initiatives
- Reduced risk during migration as it can be done one module at a time ensuring full compliance before moving on
- Low upgrade risk with limited scope of change rather than affecting entire system
Automation
It’s easier to intervene 10% of the time. Our tools reduce strain on human resources by automating booking, scheduling, and dispatch – while focusing the expertise of your professionals to review & intervene.
Human Efficiency
Live relevant data displayed on consistent embedded maps reduce communication challenges and increase decision making efficiency
Everyone – transit employees, vehicle operators, passengers – sees and utilizes the same map in REAL TIME.
Increase Self-Service Tools
Passengers
Give Passenger the desired tools to manage their experiences better:
- Modern and intuitive interface
- Request bookings
- Manage bookings, including cancellations
- Track current vehicle location and ETA
- Review future trips
Providing Agencies the controls:
- Fully configurable
- Rules defined by the admin in the backend
- Protecting passengers by ensuring all local and regional regulations are followed
Agencies recognize cost savings:
- Passengers ready on time keeps routes on schedule
- Decreased number of calls to transit agency
- Passengers cancel without waiting on hold which reduces no-shows
Drivers
A sleek and innovative designed mSlate tablet, that includes a branded driver app.
Fully Configurable
- Amount of manifest displayed (number of stops or minutes in future)
- Driver permission: perform stops out of order, mark trip as no show
- Frequency of GPS poll
- Prevent departing too early
Safe Driving
- All controls hidden when vehicle is in motion
- When vehicle is stopped, allow more details
- Text Size, volume, & brightness configurable
Map Based
- Map and stop list in one integrated view
- Manifest and stop manipulation (arrive, depart)
- Turn by Turn direction
- Route path, stops, breaks, garages are clearly marked
- Clear color-indicated on on-timerformance
Average trip costs have been increasing by 9% year over year for the last 5 years
- Traffic is getting worse
- Increase in same-day trip cancellations
- More clients arriving late
Number of passengers utilizing paratransit has increased 14% over the last 5 years
- Aging populations will only increase demand for paratransit services
- Increasing population density in cities will increase pressure on services
On demand paratransit budget growth has not kept up with demand of the market
- Municipalities and transit agencies face tight budgets that have not kept pace with budgetary needs
- Fewer employees are expected to carry the load
Passenger Expectations are increasing. Proper Self service tools are expected.
- Disruptors have changed the way we view transportation
- Everyone expects more out of their self service tools
How does DDS Help with use of Technology?
Ready to optimize your transportation organization?
400 million trips are booked and managed annually through DDS Solutions