“The DDS support organization is super friendly to work with. Whenever I have issues they always go above and beyond the call of duty to help me out.”
Support
Our support services will ensure your continued success
Overview
DDS customers have access to our easy-to-use tools and services, including on-demand resources, troubleshooting help, training, consulting and our knowledge base.
Customer Support Portal
Access all the information and support you need to ensure you’re optimizing your fleet management solutions.
Knowledge Base
Learn more about DDS fleet management solutions, with detailed training videos and product documentation.
Case Management Tool
Post and manage your cases and enhancement requests, to receive immediate responses and implementation.
DDS Technical Response Center
The DDS Technical Response Center is available 24/7 to provide worldwide support for our fleet management solutions. Powered by Salesforce service cloud management, you can use our portal to create and update incident tickets and access release notes, training videos, articles and other useful information.
Support
North America Taxi
Phone Support
1-888-821-9321
North America Transit
Phone Support
+1 (888) 921-6695 Ext. 4 worldwide
+1 (425) 821-8454 Ext. 4 local
EMEA Taxi & Transit
Phone Support
Daytime Support: +44 (0) 1954 780888
Additional Services
The world of transportation is changing rapidly and DDS is committed to evolving with our customers. In order to fulfill this promise, we provide you with more than just support. Through collaborative discussion and consulting we help our customers succeed in an ever-changing market.
In addition to our SaaS offering, we provide these services:
Consulting
We help you determine your goals, address any pain points you’d like to resolve and discuss the future of your market in order to develop a customized plan to achieve these objectives.
Implementation
Our professional services organization can address customization and integration requests and adjust paths as the market changes.
Onboarding
We will take you through a step-by-step onboarding process to ensure a successful launch and implementation of any complex processes—so you can succeed for the long haul.
Training
We have developed a number of training systems to ensure your success, including on-site and remote training and an online training and support center with videos and courses to take at your convenience.